Booking Policies | Rachael Starr NYC Nail Artist Rachael Starr

Review Rachael Starr’s booking policies, deposits, cancellations, nail repairs, payment information, and appointment guidelines.

Policy

Booking & Deposit

Appointments must be booked in advance through my booking system. A valid card and a non-refundable deposit are required to secure all appointments.A non-refundable deposit is required for every appointment. Deposits will be applied toward your total service balance.

If you need to reschedule, your deposit may be transferred one time if you provide at least 24 hours’ notice. After one transfer, a new deposit will be required for any future changes.

Cancellations & No shows

Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours’ notice will result in the loss of your deposit.

Clients who do not show up for their scheduled appointment without notice will forfeit their deposit and may be required to pay a No Show fee before booking another appointment.

Late Arrivals

Please arrive on time for your appointment.

Clients arriving more than 15 minutes late may have their appointment shortened, rescheduled, or canceled depending on the remaining schedule. Late arrivals may still be responsible for the full cost of the scheduled service.

Foreign work and Removals

I do not perform fills over another nail technician’s work. Existing enhancements from another technician must be removed before a new full set or overlay service can be performed.

Please select a soak-off service when booking if you currently have product on your nails that was done by another nail technician or is needed during your service. Additional time and fees may apply if a soak-off was not booked.

Nail repair

I stand behind the quality of my work. If a lifting, break, or chip occurs within 5 days of your appointment due to normal wear, please contact me with photos within 48 hours of noticing the issue. Repairs related to workmanship will be completed at no charge.

Repairs due to accidental damage, improper aftercare, or wear beyond the guarantee period will be charged accordingly.

Payment & Service Satisfaction

The remaining balance is due at the end of your appointment.Accepted payment methods include cash, Zelle, Apple Pay, and other approved payment methods. Returned or disputed payments may result in refusal of future services.

If you have concerns about your service, please notify me before leaving your appointment. Once you leave, design changes, length changes, shape changes, or color changes requested by the client will be treated as a new service and charged accordingly.

Health & Safety

For the safety of all clients, services will not be performed on nails showing signs of infection, fungus, open wounds, or other conditions that may compromise nail health. If necessary, I may recommend seeking medical treatment before scheduling another appointment.

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